Frequently Asked Questions (FAQ)

Question:
Why am I unable to view and print facsimiles of some invoices listed in the DPW Customer-Invoice Payment Status Inquiry?

ANSWER:
Customers have the ability to view facsimiles of most Public Works invoices dated on or after August 25, 2011.

The status and facsimiles of new invoices will be available in the application approximately two weeks after the invoice date. Facsimiles for manual invoice numbers with a prefix of IN or MA and to bill for expenditures from July 2012 up to December 2012 are available at this time. Facsimiles for invoice numbers with a prefix of AR, DI, and SA are not available until further notice.
For invoices paid by customer deposits resulting in a zero balance due, facsimiles are not available and invoices are not mailed out.

Please contact the Customer Service Hotline at (626)458-5990 to obtain facsimiles of invoices not available through the application.