Frequently Asked Questions (FAQ)

Question:
What if the status of the invoice in the DPW Customer-Invoice Payment Status Inquiry screen is Unpaid but I have already submitted my payment?

ANSWER:
If the status of the invoice is Unpaid then the department has not posted or has not received your payment. For efficient posting of your payment, please ensure that payments are mailed to the specific remittance address indicated on each invoice and that invoice numbers being paid are clearly identified. For questions regarding payment status please contact the Customer Service Hotline at (626)458-5990.